KitchenPass

Support

Email support@kitchenpass.co.uk and a person will reply, usually within [RESPONSE TIME]. Tell us the name of your business and what you were trying to do.

Delete your account

You can delete your KitchenPass account at any time, from the app or by email.

In the app

  1. Open [MENU PATH, FOR EXAMPLE TEAM, THEN YOUR NAME].
  2. Choose Delete account and confirm.

By email

If you no longer have the app, email us from the address on your account with the subject “Delete my KitchenPass account”. We will confirm it is you, then delete the account within [NUMBER] days.

What gets deleted

  • Your name, email address and sign-in details.
  • The notification tokens for your phones, so you stop getting notifications.
  • Your membership of every business you belong to.

What a business keeps

Checks and sign-offs you recorded for a business are part of that business’s food safety records, which it may need to show an inspector. [DECIDE: KEPT WITH YOUR NAME, OR KEPT WITH YOUR NAME REMOVED, AND FOR HOW LONG]

If you own a business, deleting your account also deletes that business and its records, photos included, unless you first hand ownership to someone else. Export your records first if you need them. [CONFIRM EXPORT AND OWNERSHIP TRANSFER]

Common questions

I have been handed a task but got no notification

Check that notifications are allowed for KitchenPass in your phone’s settings. The task is still on your Tasks screen either way.

A check did not send

Checks are saved on your phone and sent when it has a connection. Open the app somewhere with signal and give it a minute.

How do I connect Claude or ChatGPT?

See setting up with AI.