Support
Email support@kitchenpass.co.uk and a person will reply, usually within two working days. Tell us the name of your business and what you were trying to do.
Delete your account
You can delete your KitchenPass account at any time, from the app or by email.
In the app
- Open Kitchen, then Your account.
- Choose Delete account and confirm.
By email
If you no longer have the app, email us from the address on your account with the subject “Delete my KitchenPass account”. We will confirm it is you, then delete the account within 30 days.
What gets deleted
- Your name, email address, profile photo and sign-in details.
- The notification tokens for your phones, so you stop getting notifications.
- Your membership of every business you belong to.
What a business keeps
Checks and sign-offs you recorded for a business are part of that business’s food safety records, which it may need to show an inspector. They stay with the business, with your name removed from them.
If you run a business on your own, deleting your account also deletes that business and its records, photos included. Export your records first if you need them. If other people work in your business, email us to hand it to one of them before you delete your account.
Common questions
I have been handed a task but got no notification
Check that notifications are allowed for KitchenPass in your phone’s settings. The task is still on your Tasks screen either way.
A check did not send
Checks are saved on your phone and sent when it has a connection. Open the app somewhere with signal and give it a minute.
How do I connect Claude or ChatGPT?
See setting up with AI.